Best of Workflow Automation 2023 - Workflow Academy #01 (January 11th, 2024)

[Lisa Holenstein]

Welcome to the Workflow Academy!

In this comprehensive Platform Academy video series, we'll delve into the transformative world of workflow automation, empowering you to build, monitor, and optimize efficient workflows with ease.

Join us as we explore the core tools of ServiceNow's Workflow Automation suite to build flows and subflows, playbooks, and decision tables on the Now Platform. Find all upcoming and previous sessions here.

About this session

There's no better way to start into a new adventure without taking a look at where we came from. 2023 was a transformative year for the Now Platform and specifically Workflow Automation. We couldn't do what we have planned for 2024 without the amazing additions in the previous releases. In this video, I'll provide an overview of what we've accomplished so far to pave the way for the innovations to come.

This episode is available on the Now Community YouTube Channel.

After watching the video, we'd love your feedback. Please fill out this short survey and leave your comments and questions here on the Community or the YouTube video!

https://sn.works/wfa/s/2401

 

Resources and Links

Workflow Automation Adoption Survey

https://sn.works/workflow/survey/a

2023 Workflow Automation Playlist

https://sn.works/platformacademy/workflow

Center of Excellence

https://sn.works/CoE

Releases

https://sn.works/platformacademy/33

https://sn.works/platformacademy/41

Flow Designer

https://sn.works/platformacademy/35

https://sn.works/CoE/FlowApproval

Better Together

Run Flows from Virtual Agent

https://sn.works/platformacademy/38

Build Flows to Manage Subscriptions

https://sn.works/platformacademy/40

Use Decision Tables for Dynamic Subflows

https://sn.works/CoE/FD/DynamicFlowDecision

https://docs.servicenow.com/csh?version=latest&topicname=flow-assist

Decision Builder

https://sn.works/platformacademy/34

https://sn.works/platformacademy/10

Process Automation Designer

https://sn.works/platformacademy/46

https://sn.works/platformacademy/20

Playbook Experience

https://sn.works/platformacademy/45

https://sn.works/platformacademy/21

Securing Workflow Automation Products

https://sn.works/platformacademy/44

https://sn.works/CoE/SecureWorkflows