AI Academy

[Loic1]

Join our live sessions focused on AI and Generative AI topics!

This Academy happens every other Tuesday (1130am EST, 530pm CET).

We cover new features, practical guidance and run live Q&As with our experts!

You can access the recordings of previous AI Academy sessions via this YouTube playlist or the table below.

Sign up for future sessions here (You only need to do this once). Enjoy!

Share the link: https://sn.works/AIAcademy

Sign up here!

Recordings and Future Sessions

Date	Product	Topic
June 11, 2024	Now Assist	Ask the Experts: NowLLM
May 28, 2024	Now Assist	What's new in Washington: AI Search and Virtual Agent
April 16, 2024	Now Assist	Now Assist in Knowledge Management
April 02, 2024	Now Assist	Now Assist Panel Fundamentals
March 19, 2024	Document Intelligence	What's new in Washington DC for Document Intelligence?
March 5, 2024	AI Search, Now Assist	AI Search with Now Assist in AI Search: Ask the experts
February 20, 2024	Virtual Agent	Now Assist in Virtual Agent conversational catalog ordering
February 6, 2024	Document Intelligence	Using Document Intelligence Classifier in Flow
January 23, 2024	Now Assist	Flow Generation and Code Generation Best Practices
January 9, 2024	Generative AI Controller	Generative AI Controller November updates
December 13, 2023	Document Intelligence	Get started with Document Intelligence
November 15, 2023	Now Assist	Now Assist Overview
November 1st, 2023	Generative AI Controller	Introducing the Generative AI Controller
October 18, 2023	AI Search	Get Started with Now Assist in AI Search
October 4, 2023	Document Intelligence	What’s new in Vancouver for Document Intelligence
September 6, 2023	Task Intelligence	Task Intelligence for ITSM
July 26, 2023	Document Intelligence	Automate invoice digitization with AI and Account Payable Operations
July 12, 2023	AI Search	AI Search in the Virtual Agent Chatbot for Knowledge 23
June 28, 2023	AI Search	How ServiceNow Impact can help you achieve better experiences with AI Search
June 14, 2023	Task Intelligence	Get Started with Task Intelligence, use AI to categorize cases
April 19, 2023	Document Intelligence	Tips, Migration and Troubleshooting for Document Intelligence
April 5, 2023	Document Intelligence	What's new in Utah for Document Intelligence
March 22, 2023	AI Search	What's new in Utah for AI Search
February 22, 2023 & March 8, 2023	Automation Discovery, Predictive Intelligence, Process Optimization	Do More with Less: Use AI to Kickstart your HyperAutomation Journey In this two-part series, we explore the role of AI to cut through the noise of your data and find automation opportunities. In this day and age, every business is trying to Do More with Less, this is where AI comes in handy!
February 8, 2023	AI Research	AI Research at ServiceNow AI Research at ServiceNow: open science, open source, open governance - how we make workflows smarter and more trustworthy.
January 25, 2023	AI Search	Result Improvement Rules for Global Companies How to configure AI Search for the best experience for users across multiple geographies and languages.

Previous Sessions:

AI Academy - 2022 Sessions

[maggieo]

Was the August 22nd session for IAR recorded? I'm having trouble finding it in the Youtube list or here

[Loic1]

@maggieo , this session is part of the Conversational Interfaces Academy

https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-interfaces-academy-li...

[LM123]

Hi!

In regards to the session below, when searching in Global Search, does AI Search for Next Experience need to be installed and configured or is NowAssist available in Global Search without AI Search for Next Experience?

October 18, 2023

AI Search

Get Started with Now Assist in AI Search

Thank you!

[Gerard Dwan]

Hi @LM123 , 

To answer your question, it depends on how old your instance is. AI Search for Next Experience is available out of the box on new instances, but requires a plugin on older ones. 

Now Assist in AI Search is available in Global Search (assuming AI Search in enabled there) in VP2+. 

[Victor Chen]

Now Assist in Virtual Agent Academy coming next Tuesday!

[Shiva Durga Pra]

Hello all, 

 I want to add the AI academy option in the portal comments, not only in the portal, can use in other areas also inc, change 

example: if any user raises a new incident, some auto comments should be added when clicking on Ai Academy as shown in the attachment,

From there we can use the comments 

is there any session provided for this issue 

Thank you