Platform Academies

Live sessions focused on platform topics like Automated Test Framework (ATF), Instance Scan, Upgrade Center, Source Control and CICD, as well as everything Workflow Automation. Learn more at sn.works/platformacademy

Upcoming sessions:

• Thursday, March 21, 2024, 8 am – 9 am PT | 11 am – 12 pm ET
• Thursday, April 18, 2024, 8 am – 9 am PT | 11 am – 12 pm ET
• Thursday, June 20, 2024, 8 am – 9 am PT | 11 am – 12 pm ET

Live sessions focused on managing and building ServiceNow mobile apps in real time. Learn more at sn.works/mobileacademy

Upcoming Sessions:
Tuesday, March 26, 2024, 10 am – 11 am PT | 1 pm – 2 pm ET
Topic: Getting started with QR barcode scanning

Tuesday, June 25, 2024, 10 am – 11 am PT | 1 pm – 2 pm ET

Live sessions focused on new features and advanced use cases for Performance Analytics and reporting. Learn more at sn.works/analyticsacademy.

Upcoming sessions:
Wednesday, April 3, 2024, 9 am – 10 am PT | 12 pm – 1 pm ET
Topic: Platform Analytics Academy "Ask the Experts"

We invite you to participate in our upcoming Platform Analytics Academy "Ask the Experts" session on April 3rd, 2024. These sessions are renowned for their rich content, featuring an array of insightful questions and answers, and are staffed by our esteemed Platform Analytics Experts. We encourage attendees to join promptly and take advantage of the opportunity to submit your questions via the Q&A in the meeting to obtain the specific answers you seek. This is a prime occasion for engaging directly with experts and enhancing your understanding of Platform Analytics in a professional and interactive environment.

Wednesday, April 17, 2024, 9 am – 10 am PT | 12 pm – 1 pm ET
Topic: Proactive Analytics

This session will focus on how Proactive Analytics can automate the extraction of insights from your workflows. You'll learn how to set up notifications on your Platform Analytics dashboards to inform you about important changes and events in your processes. If you're interested in understanding more about how Proactive Analytics works and its benefits, this session is for you!

Live sessions focused on creating and managing workflows on the Now Platform with AI, Now Assist, and Virtual Agent. Learn more at sn.works/aiacademy

Upcoming session:
Tuesday, April 16, 2024, 8:30 am – 9 am PT | 11:30 am – 12 pm ET
Topic: Now Assist in Knowledge Management

In this session, we’ll explore the new capabilities of Document Intelligence in Washington DC such as Draw Tool, for agents to extract tables faster. We’ll review the new page range filter capability and how to manage blank pages in Document Classifier. As always, join us live to ask your questions!

Live sessions focused on Next Experience topics such as Next Experience UI, UI Builder, Next Experience Components, Configurable Workspaces, and more. Learn more at sn.works/nextacademy

Upcoming sessions:
Wednesday, April 17, 2024, 8 am – 9 am PT | 11 am – 12 pm ET
Topic: Everything you need to know to get started

Are you unsure of where to start in this playlist? Regardless of whether you are new in our ecosystem or have been a 10 year veteran, you might be lost on where to start with regards to Next Experience, Workspaces and UI Builder. Well Good News Everyone! This session is going to be a great starting point for everyone to get up to speed on where we came from and where we are now with the Next Experience. Join us for a refresher or to learn more about ServiceNow's awesome UI framework!

Wednesday, June 19, 2024, 8 am – 9 am PT | 11 am – 12 pm ET

Join us for a series of live sessions focused on Knowledge Management topics such as getting started, processes and roles, best practices, analytics, release updates, and more! We'll have product experts on hand to provide demonstrations, explain concepts, provide guidance, and answer questions.

Upcoming Sessions:
Tuesday, June 11, 2024, 9 am – 10 am PT | 12 pm – 1 pm ET
Topic: Knowledge Management Processes and Roles Deep Dive

Tuesday, July 9, 2024, 9 am – 10 am PT | 12 pm – 1 pm ET
Tuesday, August 13, 2024, 9 am – 10 am PT | 12 pm – 1 pm ET
Tuesday, September 10, 2024, 9 am – 10 am PT | 12 pm – 1 pm ET