Platform Analytics Academy - Future & Prior Sessions

[Thomas_Davis]

Click on the topic for a quick recap, including recording the session and your reference presentation.  You can check out all of our previously recorded Platform Analytics Academy sessions via this YouTube playlist. Enjoy!

Future Platform Analytics Academy Sessions

May 2024 - No Platform Analytics Academy Sessions The month of May is focused on Knowledge 24, we hope to see you there, please come by the Platform Analytics booth!!!
Click here to register for Platform Analytics Academy Sessions

Prior Platform Analytics Academy Sessions by Year

Click on the year below for all Platform Analytics Academy sessions held that year.

2024 | 2023 | 2022 | 2021 | 2020 | 2019

Click the image below to check out the new Platform Analytics Academy - Pro Tips -

[HenryBrooks]

Hi, I'm having issues with the link for the recap of Now Experience Filters.  I'd like to watch that one if possible. Thanks,

[Thomas_Davis]

Should work now, sorry about that.

[Sebas Di Loreto]

@Thomas Davis 

The recap button for the Oct 20th, 2021 - Question & Answer Session is not working right.

It leads you to a create event link.

[Thomas_Davis]

Fixed, thank you for letting us know.

[Sebas Di Loreto]

Thank you @Thomas Davis 

These sessions are very useful and I can see how much time and effort is put on your side. Great job!

Just one piece of feedback: on the Oct 20th session, many links are shown and discussed to be shared on the "chat", but where do we find those links for the people reviewing the recording?

Thank you in advance.

[Thomas_Davis]

If you click on the Youtube link and look in the description, I have put the time where that particular question is being discussed. You can click on the time and it will take you straight to that question and answer in the recording.

Hope this helps,

[Dario Marquez]

Where can I find the link to join the live sessions?

[Thomas_Davis]

https://servicenow.zoom.us/webinar/register/WN_85UAJv7GQryx6s9Y4Xe8JQ

[Pamela Costello]

It is a kind of platform benificial to the future prospect and can enhance the technology which lead to automation in different sector

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[vibha15]

Hi @Thomas_Davis ..I've a question. Is there any way we can correct the historical data scores. I'd a situation where I'd run historical job many times. So Is there any way where I can correct this. there is a change in the indicator source. so is there a way to correct the existing trend.

[Sebas Di Loreto]

If something on the indicator change, you can always modify the historical collector to go as far as you need to correct the new data. 
Or if the change is substantial i suggest to create a new indicator and leave the other one alone. 

[Taras1]

I have recently joined the community and all these webinar videos are very helpful and provide good suggestions. My organization is not at this stage of maturation where we can use the solution, we just started to use PA. I am working on the Incident Management Performance dashboards for IT Managers now. I have activated the OOB IM dashboards and they are great. I have also gone through some good articles https://docs.servicenow.com/bundle/tokyo-it-service-management/page/use/dashboards/application-conte...  and https://docs.servicenow.com/bundle/tokyo-it-service-management/page/use/dashboards/application-conte... . I am wondering if there are some other videos or posts related to this topic I can check.

And many thanks @Thomas_Davis  for the great content and all the support!

[Clayton4]

Hi @Thomas_Davis, what is the timing for uploading Platform Analytics session recordings to the ServiceNow Community YouTube Channel? I am looking forward to viewing the "March 8th, 2023 - What's New in Utah - Platform Analytics" again soon. Thank you.

[Community Alums]

I have a workbench widget on one of my dashboards that has breakdown filters. When I select a breakdown pn the dashboard and select just 1 element, the workbench breakdown responds but when I select multiple elements on the dashboard, the workbench does not respond to the elements but rather acts as if it's not following any element.

Please is there a workaround for this, or do I need to update any system properties to enable this functionality?

[Community Alums]

@Thomas_Davis 

I have a workbench widget on one of my dashboards that has breakdown filters. When I select a breakdown pn the dashboard and select just 1 element, the workbench breakdown responds but when I select multiple elements on the dashboard, the workbench does not respond to the elements but rather acts as if it's not following any element.

Please is there a workaround for this, or do I need to update any system properties to enable this functionality?